REFUND & CANCELLATION POLICY

Effective Date: July 1, 2026

At HostGete (“We”, “Us”, or “Our”), we want to ensure that our customers are completely satisfied with our web hosting services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds are processed for services purchased on www.hostgete.com.

By purchasing services from HostGete, you agree to the terms of this policy.

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1. 30-DAY MONEY-BACK GUARANTEE (WEB HOSTING)

We offer a 30-day money-back guarantee on our primary hosting services. If you are not satisfied with your hosting service for any reason, you may cancel your account within thirty (30) days of your initial purchase and receive a full refund of the amount paid for the hosting service.

This 30-day guarantee applies strictly to the following products:

• Shared Web Hosting Plans
• WordPress Hosting Plans
• VPS Hosting Plans

Note: Any cancellation requests received after thirty (30) days from the initial purchase date are non-refundable.

2. NON-REFUNDABLE PRODUCTS & SERVICES

While we try to be as flexible as possible, certain services involve non-recoverable automated costs from third-party providers. Therefore, the following purchases are strictly non-refundable:

• Domain Name Registrations, Renewals, and Transfers: Once a domain name is registered, the registry fees cannot be recovered.
• SSL Certificates: Fees paid for third-party automated SSL setups are non-refundable.
• Control Panel Licenses: Licenses such as WHM/cPanel, CloudLinux, LiteSpeed, WHMCS, or Virtualizor cannot be refunded once activated.
• Custom Server Setups & Management Fees: Any dedicated manual labor fees or server setup configurations are non-refundable.

3. CANCELLATION PROCESS

To cancel your service and request a refund under the 30-day guarantee, you must follow these steps:

• Log in to your HostGete Client Area Portal (https://portal.hostgete.com/).
• Navigate to your active services and submit a formal Cancellation Request.
• Open a Support Ticket with our billing department or email us directly at support@hostgete.com with your invoice details and the reason for your cancellation.

4. REFUND PROCESSING TIME

Once your refund request is verified and approved by our billing team, the refund will be processed back to your original payment method.

• Processing Window: It typically takes 5 to 7 business days for the funds to reflect in your account, depending on your bank or payment gateway provider.
• Gateway Fees: Please note that any non-refundable transaction fees charged by payment gateways during the initial purchase may be deducted from the total refund amount.

5. ABUSE AND TERMS VIOLATIONS

HostGete reserves the right to deny a refund request if:

• The account has been suspended or terminated due to a violation of our Terms of Service (ToS) or Acceptable Use Policy (AUP) (e.g., hosting illegal content, phishing, or sending spam emails).
• We detect a pattern of regular sign-ups followed by cancellation requests, which we consider an abuse of our 30-day money-back guarantee.

6. CONTACT US

If you have any questions about our Refund & Cancellation Policy, please reach out to us:

• Company Name: HostGete
• Billing Support Email: support@hostgete.com
• Contact Page: https://portal.hostgete.com/contact.php